Widerrufsrecht
Return & Refund Policy
Last updated: September 5, 2026
Restivoa is a brand operated by Lynvo Group LLC ("Restivoa," "we," "us," or "our"). We want you to be satisfied with your purchase. This policy explains returns, refunds, exchanges, cancellations, and order issues for purchases made directly through https://restivoa.com.
## 30-day return window
You may request a return within 30 calendar days after your order is marked delivered. To be eligible, the item must:
- have been purchased directly from restivoa.com;
- be returned with all components and accessories, including the pillowcase;
- be clean, undamaged, and free from stains, odors, hair, tears, alterations, or other signs that make it unsuitable for resale; and
- include the order number or other proof of purchase.
Opening the shipping package solely to inspect or reasonably try the product does not automatically make it ineligible, but we may reject a return that does not meet the conditions above. Your statutory rights, where applicable, are not affected.
## How to start a return
Email lynvogroupllc@gmail.com within the return window with your name, order number, reason for return, and, if relevant, photos showing damage or an incorrect item. If the return is approved, we will provide instructions and the correct return address.
Do not send a product to our registered business address unless we specifically instruct you to do so. Items returned without authorization or to the wrong address may be delayed or may not be accepted.
## Return shipping costs
For a preference-based return, including a change of mind, incorrect size selection, or an item no longer wanted, the customer is responsible for return shipping. We recommend using a trackable service and retaining the receipt. We are not responsible for a return lost or damaged in transit.
If the product arrived defective, materially damaged, or different from what was ordered, contact us promptly. After confirming the issue, we will provide a prepaid return label or another appropriate remedy at no cost to you.
We do not charge a restocking fee. Original expedited shipping charges, if any, are not refundable unless required by law or the return results from our error. Standard outbound shipping that was advertised as free is not deducted from an approved refund.
## Damaged, defective, or incorrect items
Inspect your order when it arrives. Contact us within 7 days after delivery if the item is damaged, defective, or incorrect. Include clear photos of the item, packaging, and shipping label so we can evaluate the issue. Depending on the circumstances, we may offer a replacement, refund, replacement part, or another remedy. Nothing in this section limits rights provided by applicable law.
## Non-returnable items
The following generally cannot be returned:
- gift cards;
- items marked final sale before purchase;
- items damaged through misuse, improper care, alteration, or normal wear;
- items contaminated or in a condition that creates a health or sanitation risk; and
- items not purchased from restivoa.com.
If you are unsure whether an item is eligible, contact us before sending it.
## Exchanges
To request a size exchange, contact us within the 30-day return window. Exchanges depend on inventory availability. The fastest option may be to return the original item for a refund and place a new order. Unless the item was incorrect or defective, the customer is responsible for return shipping and any shipping charge disclosed for the replacement.
## Refunds
We will notify you after receiving and inspecting the return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit.
If more than 15 business days have passed since we approved a refund, contact lynvogroupllc@gmail.com.
## Cancellations and address changes
Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes after fulfillment begins. If an order has shipped, the return rules above apply. Customers are responsible for providing an accurate delivery address. Additional shipping costs caused by an incorrect or incomplete address may be charged where permitted by law.
## Chargebacks
Please contact us first so we can try to resolve an order issue promptly. This does not limit your right to dispute a charge with your payment provider.
## Contact
Lynvo Group LLC, operating the Restivoa brand
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: lynvogroupllc@gmail.com
Phone: +1 267 495 0983